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Refunds & Cancellation Policy

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Refunds and Cancellation Policy

Mr. n Mrs. Pet is an organization ethically dealing with a complete pet ecosystem. We, at Mr. n Mrs. Pet, provide a refund policy using ‘store credits’. Store Credits refer to the credits that users get in their MMP account which can be cashed in their subsequent orders. The company is responsible to refund the amount equal to the payment made by you.

Any user who has attained services from Mr. and Mrs. Pet is eligible to apply for a refund within 48 hours of receiving the service. In case of cancellation, users are eligible for cancellation within 24 hours of proceeding with the order beyond which the request would not proceed.

In the case of food deliveries, users are allowed to refund/cancel the order within 7 working days after receiving the package. Kindly note that the package needs to be in an appropriate condition and it should not be damaged in any way otherwise the team would face difficulty in proceeding with the order.

You will receive the refund/ cancellation amount within 15 working days from the date of request generation. Once the refund/ cancellation request is made, an executive would be appointed to you who will deal with all your queries regarding the process.

Mr. n Mrs. Pet also reserves the right to cancel an order/booking for any reason that they do not accept or is outside the domain of our services. This notice is for your benefit so that you get what you expect from Mr. n Mrs. Pet. In case we are unable to proceed with the order, we will intimate you with the same and provide justifications for why we are canceling the order from our end.

Pricing Policy

Mr. n Mrs. Pet will contain the order as per the price quoted by the team during the initial interaction. In case of any changes, our team will intimate you through the mail and will proceed with the order once confirmation is received from your end.

Mr. n Mrs. Pet has never compromised on the quality of the items irrespective of the quotation of the client. Our delivery agents make sure that the right order is delivered to the right customer in the right manner.

We offer all sorts of payment options including Credit Cards, Cash on Delivery, Debit Cards, UPI, NetBanking, and EMIs.

Mr. n Mrs. Pet holds a diversified network of delivery agents spread nationwide that helps in monitoring the pricing and providing effective discounts to the customers. Mr. n Mrs. Pet do not have any standard discount policy as it depends on the value of your cart and the items purchased in it.

Mr. n Mrs. Pet has the right to update quotes of your order in case of any change in the order or any other fees announced by the government of India.

The pricing policy might differ from one customer to another based on their geographic boundaries, type of items purchased, date of delivery or any specifications required.

Shipping Policy

Once our system processes your cart, your order is inspected thoroughly to ensure they are in perfect condition.

After passing through the final round of quality checks, the items are handed over to the trustable delivery partner who responsibly delivers your order at your preferred location.

Since Mr. n Mrs. Pet holds a large network of delivery agents, the customer gets to enjoy urgent order orders as well. Urgent orders involve the orders being processed within 24 to 48 working hours.

Mr. n Mrs. Pet promise to deliver the order within 5-7 working days. However, pre- bookings and urgent deliveries are also accepted at the discretion of the customer.

At the time of delivery, you are requested to hand over the remaining due amount via online transfer or to the delivery agent after getting confirmation from the team.

You are a priority for us at Mr. n Mrs. Pet and we assure you that all deliveries are made in consideration of your expectation and the items as well. No living being is harmed during the shipping process and the delivery agents are remunerated on the basis of their efforts.

"Please note that the terms are subject to change by Mr. n Mrs. Pet in its sole discretion at any time."

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