FAQ

How do I log in or register an account with Mr n Mrs Pet Online?

To register for an online account, all you need to do is click on theSign In or My Account options in top right corner of the page. This will directyou to a new page and offer you an easy process to login or create a newaccount.

Do I need to create an account to make purchases online?

You can register as a guest to make purchases online but there are benefits of creating an account with Mr n Mrs Pet:
•    All your online purchase history is saved in your account for your convenience
•    Shop faster with access to your previous orders
•    From time to time we may send you special offers and exclusive deals!
•    Create and share your wish lists

How do I update or change my account information?

To update your account information: 
1.    Click 'My Account' and Sign in to your account.
2.    You will now be at your ‘Dashboard’. Click edit on any field you wish to change ie, Contact Information, Billing Address, Shipping Address.
3.    Update details and 'Save Changes'.

How do I view my order history?

You will only be able to view your order history if you have registered an account with us.
To view your order history:
1.    'Sign In' to your account
2.    Click ‘My Orders’ on the left hand menu.
3.    This will show you all the previous orders you have made. Click ‘View Order’ to see the details of the orders.

What do I do if I have forgotten my password?

If you have forgotten your password Click ‘My Account’ or ‘Sign In’ in the top right. This will bring you to the “Log In” page. Here you will find a ‘Forgot your Password’ link. Click the link and you will be required to enter your email address and an email outlining the steps to create your new password will be forwarded to your inbox.

Are all the items and pets in Mr n Mrs Pet Stores available to buy online?

We have carefully selected a range of products and pets from in store that will be available to purchase online. We will be introducing a wider range and great new products as our online service portal grows. If you are looking for a particular product, pet and services that you cannot find on our website, use the inquiry form  to contact us .
The price listed online is different to the price of the item in store.
Mr n Mrs Pet is continually working to ensure we offer prices that are competitive throughout the market however there may be cases where our online store and our in store providers prices may vary.

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